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The customer must ensure that they enter their correct delivery address, as parcels and packages which are returned as ‘undeliverable’ may incur a re-dispatch fee.
Art and Soul Studio only ships to New Zealand internationally. The flat-rate for international shipping to New Zealand is $14.95. Australia Wide shipping $9.95 if not free-shipping when spending more then $50 GST inc.
Art and Soul Studio endeavors to process all orders within the next business day, however please allow for up to 3 business days for your order to be processed and dispatched.
Estimated delivery times for deliveries within Australia depend on where the customer lives.
Standard mail: 2 to 6 business days for metro areas. Up to 10 business days for regional areas.
Express mail: 1 to 2 business days for metro areas. Up to 4 business days for regional areas.
These delivery dates are estimates only. Art and Soul Studio will continuously do all that it can to ensure that all parcels and packages are delivered within the estimated times provided above.
Art and Soul Studio has the right to not accept and order.
Special instructions can be left for delivery on your order in the ‘Checkout’ section of payment.
Please note that any delays, damages and other issues should be addressed directly with Australia Post or Fastway Couriers. Every order recieves a tracking number via e:mail prior to being despatched.